Device Firmware Updates
If you are experiencing problems with your Plugable product, contact support first before trying to update the firmware!
USB NVMe Enclosure Firmware
Please review our Knowledge Base article to identify what revision of enclosure you have, and whether a firmware update is needed.
Applicable Products
| Platform | Important Notes | Date | Version and Download |
|---|---|---|---|
| USBC-NVME | Read our Knowledge Base article to see if this firmware is needed for your device. |
February 2021 | Firmware 1.23.15 |
| USBC-NVME | Read our Knowledge Base article to see if this firmware is needed for your device. |
March 2020 | Firmware 1.20.12 |
USB Hard Drive Docking Station Firmware
Please review this Knowledge Base article for more details on whether your hard drive docking station product needs a firmware update.
Applicable Products
| Platform | Important Notes | Date | Version and Download |
|---|---|---|---|
| USB3-SATA-UASP1 | USB3-SATA-UASP1 | ||
| USB3-SATA-U3 | USB3-SATA-U3 | ||
| PSS-SDH1 | PSS-SDH1 | ||
| PSS-SDC1 | PSS-SDC1 |
USB Hub Firmware
Firmware updates, if they are available for a product, are typically for older shipments of products. Please read the notes before downloading.
Applicable Products
Issues where certain ports are not working are not firmware related and flashing the firmware will not resolve the issue.
To update your hub you must have only the hub itself connected directly to a USB 3.0 port (2.0/1.1 ports are not supported for the update process) on your Windows 10, 8.x, 7, Vista, or XP based computer with no other USB 3.0 hubs or docking stations attached.
Please see our Knowledge Base article for details on how to manually determine your firmware version.
- For Windows XP, Vista, and 7 users we recommend to install the latest USB 3.0 host controller drivers before attempting update. Please note that Windows Update does not usually download these drivers. Users should consult their computer or motherboard manufacturer for the latest drivers, or contact our support for help.
- Updating through a virtual machine like Parallels, VMware, VirtualBox, etc is not supported as USB pass-through mode is not available for hubs.
- Mac users may update through a Boot Camp installation. (older Mac Pro systems with PCI-e USB 3.0 add-on cards may not supported because of limitations in their driver support for USB 3.0 hubs)
- Computers that are equipped with older Texas Instruments, Fresco Logic, Etron, or Wistron USB 3.0 host controllers may be unstable with USB 3.0 hubs even with the latest driver updates.
- After opening the firmware update utility, if the hub is not initially detected, unplug the hub from the USB 3.0 port on your computer and plug it back in and click the “Scan Device” button.
If your hub is still not detected, please contact our support for additional assistance, we're more than happy to help!
| Platform | Important Notes | Date | Version and Download |
|---|---|---|---|
| USB3-HUB81X4 | Units shipped from mid-March 2013 to April 2014 (estimated) have the VL811 chipset with the latest available firmware version 9.83. Customers with older units should download this update utility. |
VL811 v9.83 | |
| USB3-HUB81X4 | Units shipped after April 2014 (estimated) have the VL811+ chipset with firmware version 9084. Customers with this version should download this update utility. |
VL811+ v9095 | |
| USB3-HUB7-81X | Units sold until mid-November 2012 (estimated) have the VL811 chipset. Depending on order date & location, units may have had firmware versions 9.20, 9.72, and 9.82. Customers should download this update utility. |
VL811 v9.83 | |
| USB3-HUB7-81X | Units purchased from Amazon US after mid-November 2012 and mid-January 2013 for Amazon UK (estimated) have the VL812 chipset. Depending on order date & location, units may have had firmware versions 8564, 8571, or 0701. Customers should download this update utility. |
VL812 v8581 | |
| USB3-HUB7-81X | Units purchased from Amazon US after mid-September 2013 (estimated) have the VL812 B2 chipset with firmware version 9081. Units purchased from Amazon US after August 2014 and October 2014 for Amazon UK to January 2015 (estimated) should have the latest available firmware version 9091 but some units may have shipped with 0BE1. Units purchased from Amazon US after February 2015 (estimated) are an updated hub design with BC1.2 charging support. These hubs have the latest available firmware versions 9095. If you get a hub with version 9105 and are encountering issues please contact our support. Customers with 9081 or 0BE1 should download this update utility. Older hubs with 9081/9091/0BE1 cannot be updated to 9095 as there is a circuit change to enable charging. |
VL812 B2 v9091 | |
| USB3-HUB7A | Units purchased after mid-September 2013 (estimated) have the VL812 B2 chipset with firmware version 9081. Customers should download this update utility. |
VL812 B2 v9091 | |
| USB3-HUB10C2 | All units prior to November 2014 (estimated) shipped with firmware version 9081/9084 combo. Customers with 9081/9084 should download this update utility. Please note that this updater is customized for this hub, do not try to flash other hubs! |
VL812 B2 v9091/9095 | |
| USB3-HUB3ME (v1) | For units shipped September 2018 and earlier. |
VL812 B2 v9091 |
| Platform | Important Notes | Date | Version and Download |
|---|---|---|---|
| UD-3000 | VL811+ v9095 | ||
| UD-3900 | Depending on order date & location, units may have had firmware versions 9074, 9081, 9084, or 9094. Customers should download this update utility. |
VL811+ v9095 |
