How a Logistics Company Enhanced Hybrid Workforce Productivity with Plugable

Background: IT Department Supporting 6,000 Users

A leading logistics company specializing in supply chain solutions with a workforce of 6,000 employees operating in hybrid work setups required reliable and efficient IT equipment to support both in-office and remote operations. The Senior Information Analyst at the company oversees IT procurement, focusing on laptops, docking stations, and monitors that meet the diverse needs of various departments.

Challenges: Supporting Multiple OEM Devices

Before partnering with Plugable, the logistics company had significant challenges maintaining reliable equipment for their hybrid workforce. Issues included:

• Stock Availability: Difficulty in sourcing sufficient equipment to meet demand
• Durability Concerns: Existing equipment lacked the robustness needed for daily use in a hybrid environment
• Product Management: Managing multiple devices from different vendors complicated the IT support process
• Multi-Monitor Support: A need for docks that could handle extensive multi-monitor setups to boost productivity

These challenges led to decreased productivity and increased strain on the IT department due to frequent equipment issues and replacements.

Solution: Simplifying Operations with Plugable

Plugable provided UD-ULTCDL and UD-ULTC4K  universal docking stations. Key features of the solution included:

• Universal Compatibility: Seamless integration across a range of devices ensures easy rollout and setup across the company
• Multi-Monitor Support: Capability to support complex multi-monitor configurations essential for high-productivity tasks
• Durability and Reliability: Robust build quality that withstands daily use in a hybrid work setting.
• Easy Replacement: A hassle-free, three-year warranty facilitates quick replacements if necessary
• Availability: Collaboration with customers of standardized docking stations to ensure reliable stock availability

Plugable also offered product evaluations and customized support during implementation to ensure the docking stations met specific requirements.

Results: Improved IT Spend and User Satisfaction

The implementation of Plugable's docking solutions led to significant improvements:

• Enhanced Productivity: Employees experienced smoother workflows with reliable multi-monitor support
• Reduced IT Intervention: The durability and reliability of the docks decreased the frequency of technical issues, freeing up IT resources
• Cost Savings: Fewer equipment failures and easy replacements under warranty reduced overall costs
• Improved Employee Satisfaction: Positive feedback from employees regarding the ease of use and reliability of the docks

When the company recommended putting serial numbers on the outside of the packaging, Plugable took note. The simple change made the purchasing workflow even smoother.

The customer also expressed strong satisfaction with Plugable's solutions, particularly praising the reliability of the docking stations. They also noted that the exceptional warranty support significantly eased equipment management challenges and contributed to a more efficient hybrid work environment.

Take Away: Universal Docks Make Things Universally Easier

Plugable's universal solutions effectively addressed the client's challenges in supporting a large hybrid workforce. By providing reliable, durable, and easy-to-manage equipment, Plugable enhanced productivity and reduced IT overhead. The successful partnership has led to significant repeat orders, and the client looks forward to continuing collaboration with Plugable to meet future technological needs.

Next Step: Let’s Connect

Plugable is dedicated to supporting businesses by providing affordable technology solutions rigorously tested to ensure security, effectiveness, and ease of use. Our commitment is reflected in our efforts to assist buyers in finding connectivity solutions for their environment.

To learn how Plugable can help, contact us directly at sales@plugable.com.